Common issues we fix
- Recurring blockages and slow-draining fixtures
- Bad odours and trapped wastewater
- Blocked external drains and gullies
- Emergency overflows and backups
What's included
- Initial on-site diagnosis and access checks
- Professional clearance equipment and safety setup
- Transparent explanation of required work
- Aftercare advice and prevention tips
Our process
Camera survey
A waterproof HD camera is fed through the accessible drainage run, recording condition footage as it goes.
Live assessment
We watch the footage in real time to identify cracks, root ingress, displaced joints, and blockages.
Written report
You receive an annotated report with footage and a condition summary, suitable for solicitors, insurers, and your own records.
CCTV Drain Surveys — frequently asked questions
What does a CCTV drain survey show?
A CCTV survey shows the internal condition of your drains, identifying blockages, cracks, root ingress, collapsed sections, and other issues with detailed footage.
Do I need a drain survey before buying a house?
We strongly recommend a pre-purchase drain survey. It can reveal hidden issues that could cost thousands to repair, giving you negotiating power or peace of mind.
How long does a CCTV drain survey take?
A typical residential survey takes 1-2 hours. You'll receive a detailed report with footage showing the condition of your drainage system.
How is the condition of my drains graded?
We grade defects against the WRc Manual of Sewer Condition Classification (MSCC5), the industry standard used across the UK. Each defect is scored for structural and service condition, so your written report gives a clear, independently benchmarked picture rather than just a subjective opinion.
Who is responsible for the sewer beyond my boundary?
Thames Water is the sewerage undertaker for the Basingstoke area and is responsible for public sewers beyond your property boundary. Our survey report identifies exactly where your private drainage ends and the public network begins, which is useful if a defect needs to be referred to Thames Water.
Do you charge a call-out fee?
No, Plumbers Basingstoke does not charge any call-out fees. You only pay for the work completed.
Helpful articles
CCTV Surveys
Why Every Home Buyer Needs a CCTV Drain Survey
A CCTV drain survey before buying a property can reveal hidden problems that cost thousands to fix. Here's what you need to know.
Drain Maintenance7 Warning Signs You Have a Blocked Drain
Catching a blocked drain early can save you hundreds of pounds in emergency repairs. Here are the key warning signs every Basingstoke homeowner should know.