A sewage emergency can be unpleasant and possibly hazardous. It is among the worst situations an owner can face. Foul water drainage can fail due to a blockage, pipe collapse, or pump failure. Raw sewage can then back up through toilets, sinks, and floor drains.
It can reach your living or working space. Sewage has harmful bacteria, viruses, and parasites. These pose serious health risks. That makes professional cleanup a must.
Our sewage emergency response teams work around the clock. They carry specialist equipment. This includes protective gear, industrial extraction units, and sanitisation equipment. They also carry high-pressure jetting systems.
While we contain and remove sewage safely, we clear the root drainage failure. We also sanitise affected areas to a safe standard. A structural failure can cause the backup. This could be a collapsed pipe or a broken pump.
In that case, we bring emergency repair materials to restore function. We also work with Thames Water if the issue starts in the public sewer network. Sewage emergencies need fast action. Each hour of delay adds to contamination, property damage, and health risks.
Send an emergency request through our online form. While all requests count, sewage emergencies get the highest priority. We send an engineer at once. The engineer brings full containment and clearing equipment.
On arrival, we don protective gear. We cut off the sewage source where possible. Meanwhile, we begin pumping out standing sewage. We use industrial-grade pumping equipment.
We identify and resolve the cause of the backup. We clear blockages with jetting equipment, make emergency pipe repairs, or address pump failures. While we do, we restore normal drainage flow.
We clean and sanitise affected areas to reduce health risks. We advise on further deep cleaning if needed. We also provide a report for your insurer. While we do, we recommend measures to prevent recurrence.
The cost of a sewage emergency callout depends on the extent of contamination. It also depends on the drainage work required. This covers containment, clearance, and basic sanitisation.
Request a fast, fixed-price quote online. However, we confirm costs as quickly as possible once we assess the situation. There is no call-out fee.
Yes. Raw sewage has harmful bacteria, such as E. coli and Salmonella. It also has viruses and parasites.
Avoid direct contact with it. Keep children and pets away from affected areas. Do not try cleanup without protective gear. However, we urge you to use professional extraction and sanitisation.
Stay out of affected rooms. Open windows to ventilate the area. Turn off electricity at the consumer unit if sewage is near electrical outlets. Do not flush toilets or run taps, as this can worsen the backup. However, if possible, place towels at doorways to limit sewage spreading to unaffected rooms.
The backup may originate from the public sewer network rather than your private drainage. In that case, Thames Water is responsible for the repair. We can diagnose whether the issue sits in your private drainage or the public network. If it is a public sewer problem, we can provide emergency containment. While you contact Thames Water, we contain the problem.
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