Common issues we fix
- Recurring blockages and slow-draining fixtures
- Bad odours and trapped wastewater
- Blocked external drains and gullies
- Emergency overflows and backups
What's included
- Initial on-site diagnosis and access checks
- Professional clearance equipment and safety setup
- Transparent explanation of required work
- Aftercare advice and prevention tips
Our process
Assess the system
We check tank type, capacity and access. While we do this, we confirm compliance with current discharge rules.
Empty & service
We remove and dispose of the waste via our EA registered waste carrier licence. Meanwhile, we check the tank and outlet for faults.
Report & advise
We flag any repairs needed. Meanwhile, we advise on a sensible emptying schedule for your household size and tank capacity.
Septic Tank Services — frequently asked questions
How do I know if my property has a septic tank rather than mains drainage?
Is your property in one of Basingstoke's off-mains villages? Overton, Kingsclere, Sherborne St John, Old Basing, and Bramley are the areas we cover for this. Have you never received a sewerage charge from a water company?
Then you very likely have a septic tank or private treatment plant. We can confirm this on our first visit. While we are there, we also check your system's type and capacity.
Are you licensed to remove septic tank waste?
We are an Environment Agency registered waste carrier. We collect and dispose of waste by law and in a way you can track. Additionally, we provide a waste transfer note for your records.
Does my septic tank need to comply with the 2020 General Binding Rules?
Your tank may discharge to a watercourse rather than a soakaway. In that case, check the date you installed the system. If it was before 1 January 2020, the General Binding Rules may require an upgrade. However, we can tell you what applies to your setup. We can also explain the options during a visit.
Do you charge a call-out fee?
No, Plumbers Basingstoke does not charge any call-out fees. You only pay for the work completed.
How quickly can you arrive in an emergency?
For urgent drainage issues, we respond promptly across Basingstoke and surrounding areas, with urgent jobs prioritised.
Are you available for emergencies?
Yes, we offer 24/7 emergency drainage services across Basingstoke and surrounding areas. Request a quote online for immediate assistance.
Helpful articles
Septic Tank Services
Septic Tank Emptying for Basingstoke's Off-Mains Villages
From Old Basing to Kingsclere, plenty of villages around Basingstoke rely on a septic tank rather than the mains. Here's how to tell when it's due emptying, and why that matters locally.
Septic Tank ServicesSeptic Tank, Cesspit or Soakaway — What's the Difference?
One treats waste, one just stores it, and one isn't a tank at all. Here's the plain-English difference between a septic tank, a cesspit and a soakaway.