Common issues we fix
- Recurring blockages and slow-draining fixtures
- Bad odours and trapped wastewater
- Blocked external drains and gullies
- Emergency overflows and backups
What's included
- Initial on-site diagnosis and access checks
- Professional clearance equipment and safety setup
- Transparent explanation of required work
- Aftercare advice and prevention tips
Our process
Assess the system
We check tank type, capacity, and access before emptying or servicing, and confirm compliance with current discharge rules.
Empty & service
Waste is removed and disposed of via our EA registered waste carrier licence, with the tank and outlet checked for faults.
Report & advise
We flag any repairs needed and advise on a sensible emptying schedule for your household size and tank capacity.
Septic Tank Services — frequently asked questions
How do I know if my property has a septic tank rather than mains drainage?
If your property is in one of Basingstoke's off-mains villages — Overton, Kingsclere, Sherborne St John, Old Basing, or Bramley are the areas we cover for this — and you've never received a sewerage charge from a water company, you very likely have a septic tank or private treatment plant. We can confirm this and check your system's type and capacity on our first visit.
Are you licensed to remove septic tank waste?
Yes. We are an Environment Agency registered waste carrier, so waste is collected and disposed of legally and traceably. We can provide a waste transfer note for your records.
Does my septic tank need to comply with the 2020 General Binding Rules?
If your tank discharges to a watercourse rather than a soakaway, and the system was installed before 1 January 2020, the General Binding Rules may require an upgrade. We can tell you what applies to your setup and explain the options during a visit.
Do you charge a call-out fee?
No, Plumbers Basingstoke does not charge any call-out fees. You only pay for the work completed.
How quickly can you arrive in an emergency?
For urgent drainage issues, we respond promptly across Basingstoke and surrounding areas, with urgent jobs prioritised.
Are you available for emergencies?
Yes, we offer 24/7 emergency drainage services across Basingstoke and surrounding areas. Request a quote online for immediate assistance.